Customer Reviews

I ordered and paid for a print, but got an email the next day to say it wasn't in stock - the website shouldn't allow orders and payments for items not in stock.

Review collected from desenio.co.uk

I had a seamless experience, thank you!

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Great quality prints, arrived within the time stated. Looking forward to buying some frames, putting them up and ordering more!

Review collected from desenio.co.uk

Fast and safe delivery. Nice prints!

Review collected from desenio.eu

Absolutely stunning prints!!! 

Review collected from desenio.com.au

Still awaiting delivery of the actual print, the frame is useless without the print, which is a disappointment as it was for a present.

Review collected from desenio.co.uk

I would have give 5 stars as I have bought from this company before and had no issues however my last order was somewhat confusing. My “ artwork” arrived but was just the frame and apparently my picture was to follow by a different courier. Had to wait an extra week for the actual picture to arrive by FED EX who kept changing the delivery time. Overall not a good experience and I won’t be shopping again. 

Review collected from desenio.co.uk

Perfect! Fast, simple, high quality!

Review collected from desenio.eu

I’m so pleased with my purchase. I chose to do my own assembly and it was quite easy.

Review collected from desenio.com

Excellent customer service. The first set of artwork I ordered was too large for my space. The return was easy and my second set was perfect. 

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4 of the same item was sent - which I did not order and meant we lost out on the sale '2 for 4' which wasn't a great experience at all.

Review collected from desenio.co.uk

Product not as expected I Will call customer service

Review collected from desenio.ca

Expensive shipping costs for small prints. Very poor packaging for the shipping price, so my print arrived damaged and I've had to ask for a refund. The print was also smaller than the stated size, i.e. there was a border around it, so that was disappointing too. I would not use Desenio again, frankly. Good customer service in terms of dealing with the damaged print issue though. 

Review collected from desenio.co.uk

I was looking for a specific piece of art for my room that would hold a special meaning to me and would equally hold a special inspiration to me. I searched high and low and could not find this special piece.  An interior decorator friend of mine recommended your site and I was able to immediately find the exact piece of art that I wanted. I am very satisfied. I have since recommended your site to a friend that I am certain will buy from you.

Review collected from desenio.co.uk

Fantastic choice of prints 

Review collected from desenio.ie

Excellent packing and secure, like choice

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Great selection!  Great service!  Super quick delivery!

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I love my prints. Great selection and amazing quality.  

Review collected from desenio.ca

Not a fan of Intellecom/Dragonfly. My experience is that they're usually late, and they they leave the package in a common area in my building instead of by my door, like every other courier manages to do.

Review collected from desenio.ca

Great quality and excellent service.

Review collected from desenio.co.uk

I was not sure at first because reviews were showing how the product was shipped (flat) and it was delivered damaged. But it came in a rolled-up cylinder container. Love it! It's exactly as pictured. Also, the shipping was super fast. I believe I got it in two days. Thank you

Review collected from desenio.com

Love my prints! Great quality and service. 

Review collected from desenio.co.uk

Very easy and straight forward with regard to the ordering process and kept informed as to delivery.

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I ordered the framing service and it was very shoddy, definately not worth the extra paid for the framing service.   I would have used more care and accuracy if I had bought the frame separately and framed the picture myself (and it would have been cheaper).  Shame

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It was perfect. Sometimes the canvas art produced by different sellers that arrives is not as brilliant in color as the online version, but the product that arrived was perfect.

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Beautiful, high quality prints. I love them and they look so good framed. 

Review collected from desenio.com

The shipping was expensive and my parcel arrived late the delivery was over a week which is too long for the cost of delivery 

Review collected from desenio.ie

Lovely picture

Review collected from desenio.co.uk

Great service, only issue was, I was expecting package to be delivered to my home address. Had to pickup from a local shop. I don't drive!

Review collected from desenio.co.uk

So happy with my product thank you 

Review collected from desenio.ca

The quality of the prints are great, but they came rolled up and It's challenging to get them flat enough to frame. 

Review collected from desenio.ca

Absolutely beautiful prints,  love  Desenio ! 

Review collected from desenio.co.uk

Really happy witht he pictures. Exactly what inwas after.

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Not very happy with my purchase, the poster is  pretty but not the best quality print, the packaging is terrible ,  A very thin cardboard envelope, the poster is all wrinkle and bent.  

Review collected from desenio.com

Metal frame came bent. Waiting to hear back from customer service has been a pain. Their customer service number doesn’t work; so it’s easier to just email. However, you’ll not get a rapid response, so don’t hold your breath. 

Review collected from desenio.com

I bought a very large frame which was expensive. The quality is rubbish, the clips at the back pop out every time I move the frame. I expected much better quality for the price. The delivery was also later than I was quoted when ordering. I won’t be buying anything from here again and I’m very disappointed with the product and my experience with the company. 

Review collected from desenio.co.uk